Refunds

Fourteen days, no questions asked. If WordStride is not what you hoped, tell us and we will refund it.

Integration Lab Limited, Christchurch, New Zealand. In force from 26 October 2026.

Lifetime licence

Ask within 14 days of buying and we refund the full amount, without needing a reason. After 14 days, write to us anyway: if WordStride does not work in your set-up and we cannot fix it, we will still refund you.

Weekly plan

You can cancel at any time from the link in your Stripe receipt, or by emailing us, and no further weeks are charged. Ask within 14 days of your first payment and we refund that first week too. Later weeks are not refunded once they have started, but a week charged after you asked to cancel, or charged in error, is always refunded.

How to ask

Email hello@charlotteprice.co.nz with "WordStride refund" in the subject, from the email address you paid with, so we can find the purchase. You do not need to explain, though if something went wrong we would like to know so we can fix it for the next person.

What happens next

We refund through Stripe to the card you paid with, usually the same working day. Banks take five to ten working days to show it. Your licence key is deactivated when the refund is made, and the pane will ask for a key again; your goals stay in your documents in case you come back.

Your other rights

If you bought as a consumer in New Zealand, the Consumer Guarantees Act gives you rights that this policy adds to and does not replace.